Type

Device or system

Wi-Fi, data, hotspot and car5 guides

  • Fix

    Phone won't connect to Wi-Fi: how to fix it

    Android phone or iPhone not joining Wi-Fi? Go from simple switches up to a network reset, with steps for both kinds of phone.

    Android, iPhone / iPad

    12 minBeginner

  • Fix

    Mobile data not working on your phone

    Your phone has bars but websites and apps will not load away from Wi-Fi. Check the data switch, SIM and plan first, then restart and reset network settings.

    Android, iPhone / iPad

    10 minBeginner

  • How-to

    How to set up a mobile hotspot

    Share your phone's mobile data with a laptop or tablet using a hotspot. Steps for Android and iPhone, how to join, and what to do if it will not work.

    Android, iPhone / iPad

    8 minBeginner

  • How-to

    How to reset network settings on a phone

    A network reset clears saved Wi-Fi and network settings that have gone wrong. See what it deletes, how to prepare, and the steps for iPhone and Android.

    Android, iPhone / iPad

    8 minBeginner

  • Fix

    Android Auto or CarPlay won't connect

    Your car screen will not show Android Auto or Apple CarPlay. Check the cable, car and phone settings in order, then forget the car and set it up again.

    Android, iPhone / iPad

    15 minIntermediate

Connect to a computer3 guides

  • How-to

    How to connect a phone to a computer with USB

    Connect an Android phone or an iPhone to a Windows PC or Mac with a USB cable, choose the right mode, and fix the usual reasons the phone does not show up.

    Android, iPhone / iPad, Windows 11, Windows 10, Mac

    8 minBeginner

  • How-to

    How to link your phone to a Windows PC

    Set up Phone Link on Windows 11 to see your phone's notifications and messages on your PC. Steps for Android with a QR code and for iPhone over Bluetooth.

    Windows 11, Windows 10, Android, iPhone / iPad

    10 minBeginner

  • How-to

    How to transfer photos from your phone to a computer

    Copy photos and videos from an Android phone or an iPhone to a Windows PC or Mac with a USB cable, then check the copies before you free up space on the phone.

    Android, iPhone / iPad, Windows 11, Windows 10, Mac

    10 minBeginner

Battery and storage2 guides

  • Fix

    Phone won't charge: what to check

    Your Android phone or iPhone does not charge, charges very slowly or stops charging. Check the cable, adapter, port and settings in order, from easiest to last resort.

    Android, iPhone / iPad

    10 minBeginner

  • Fix

    Phone storage full: how to free up space

    Your Android phone or iPhone says storage is full. See what uses the space, then free it safely: back up photos first, then clear apps, downloads and old messages.

    Android, iPhone / iPad

    15 minBeginner